In the past a technician would have to go onsite or physically have a mobile device in hand to give support to a client. With the help of a new app called TeamViewer QuickSupport, a technician can connect from any computer to any Android or iOS device.
The technician first downloads and installs the TeamViewer app to their computer from: https://www.teamviewer.com/en/download and chooses the format appropriate, (Windows/Mac/Linux), for their computer.
The client needing support then downloads the app from the App Store on Google App Store or iTunes depending on their device. Once installed the client then opens the app to view the ID code and relay the code to the technician.
The technician then enters the code on TeamViewer and clicks Connect to partner.
The client will receive a message to give permission to connect. Once connected the remote session will start and the technician can resolve the issues such as adding email addresses or making changes to settings. They also have the ability to chat and transfer files back and forth.
Supporting client’s mobile devices remotely has never been easier! This is also great to use for family and friends who are not tech savvy and need an extra hand!
Sources and references:
TeamViewer.com – https://www.teamviewer.com/en/download/windows/
iTunes – https://itunes.apple.com/us/app/teamviewer-quicksupport/id661649585?mt=8
Tammy Malone is a Client Support Specialist at Triella, a technology consulting company specializing in providing technology audits, planning advice, project management and other CIO-related services to small and medium sized firms. Tammy can be reached at 647.426.1004. For additional articles, go to www.triella.com/publications. Triella is a VMware Professional Partner, Microsoft Certified Partner, Citrix Solution Advisor – Silver, Dell Preferred Partner, Authorized Worldox Reseller and a Kaspersky Reseller.
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