Originally, Microsoft offered Remote Connectivity Assistant, which checks for connectivity problems on your computer and network. They have now released a new, free application: Microsoft Support and Recovery Assistant, which offers a richer set of tests.
These include local machine state tests, local networking tests, Office 365 service configuration checks and much more. Support Assistant covers a range of different issues, from install and activation of Office, to mobile issues, to sharing mailboxes and calendars, and connectivity. This tool is also capable of performing powerful local repairs, such as recreating a corrupted profile which allows you to get up-and-running automatically and presents you with errors and their resolutions.
Working late and need assistance with your Outlook or Office 365? See if you can repair it yourself before running up costly off service hours with your IT department. Are you a Support Specialist in need of a solution to get users up and running quickly? Follow these simple directions!
Navigate to https://diagnostics.outlook.com and download the free Support and Recovery Assistant. (You will need administrative rights on the computer to download the software)
Click on the downloaded setup file in the bottom right corner. When the dialog box pops up click Run.
When the install dialog box pops up click Install.
After the application installs a run dialog box will pop up. Click Run.
You will now need to agree to the Terms of Service.
You can now choose which app you are having issues with and click Next.
You can now select the issue you are having and click Next.
Verify this is the affected machine and click Next.
You will now be asked to enter your email address and password and click Next.
Choose the issue you are having. Click Next.
Office Support Assistant will now run troubleshooting tests.
When complete the Office Support Assistant will provide you with a summary of the tests performed and solutions/recommendations to resolve the issue.
Using the information provided you can now move forward to resolve the issue by using the information provided by the Support Assistant. As you can see, this application is easy to use and provides comprehensive and easy to follow steps to get your email up and running in no time!
Tammy Malone is a Client Support Specialist at Triella, a technology consulting company specializing in providing technology audits, planning advice, project management and other CIO-related services to small and medium sized firms. Tammy can be reached at 647.426.1004. For additional articles, go to www.triella.com/publications. Triella is a VMware Professional Partner, Microsoft Certified Partner, Citrix Solution Advisor – Silver, Dell Preferred Partner, Authorized Worldox Reseller and a Kaspersky Reseller.
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