Managed Services for your Firm
No matter how big or small your business is, there is a need to have a dedicated IT department for the firm. Every firm nowadays has some component of their business that relies on technology – whether it may be for accounting, marketing or day-to-day operations, there is a need for a designated department that is responsible for all the technology in the firm. Enter Managed Services.
A dedicated IT team is needed to provide customized solutions that take into account security and business continuity concerns while remaining cost effective. A Managed Service Provider can help you achieve these objectives efficiently and economically.
Below are 4 main benefits of partnering up with a Managed Services Provider (MSP).
A small business is usually more vulnerable to cybercrimes due to their limited resources. As a result it may not always be feasible to have an in-house IT department that can take care of the daily IT related issues. With the help of an MSP you can formulate strategies to guard against new and constantly evolving IT threats. All the IT equipment in the firm can be safeguarded from outside threats – creating a safe and efficient IT ecosystem in the firm.
Industry Specific & Customizable Solutions
Managed services are usually flexible and have the ability to grow with the business. You may also find a provider that specializes in your vertical and so may have solutions specific to your industry. For example, a law firm may want to partner up with an IT service provider that is familiar with the requirements of lawyers – this can include frequently used software by law firms such as, PC Law accounting, Citrix for remote access or Worldox for document management.
Triella offers expert IT solutions for law firms and is an experienced service provider that is familiar with the needs of law firms. Learn more
Typically users lose files by deleting them, overwriting them or when hardware fails – In this case it can be challenging to retrieve lost files and this may result in downtime. A managed service provider can help you recover from such issues by setting up backups for the firm that are tested on a regular basis. Mission critical applications such as email, accounting software, etc. can be backed up several times a day to ensure there is minimal data loss in the event of a disaster. A firm may also seek protection from ransom ware attacks that can possibly corrupt your data. In this case an MSP can help avoid such issues by proactively monitoring backups and alerting in the case of a virus or hacking attempt. The MSP can provide complete disaster recovery.
Becon backup services from Triella can help your firm recover from any loss of data or IT disaster and minimize downtime for the firm.
Managed services tend to be on a monthly fixed expense model making it easy to predict your IT costs. A ticketing system helps keep track of all the work that is performed for the firm both with day to day issues and more intense projects. This method keeps the pricing transparent and the end-users informed about all the work that is performed.
Triella Fits the Bill!
- Monthly financial reporting so you know exactly how much you are paying.
- Annual system review to determine the appropriate budget for the future.
- Daily checks on backups.
- Network documentation which is maintained as the system grows.
- Proactive support for the servers and desktops under management.
- Prompt service when issues arise with a 2 hour maximum response time. (Currently 15 minutes!)
- Monthly remote server review.
- Quarterly on site server review.
- Emergency pager support for system emergencies.
- Security monitoring to prevent intrusions of your system.
- Access to the Client Web Portal to provide real time information on the use of technology at your firm.
- Automated server monitoring so that we can detect server issues before you do and can take immediate action.
Triella services include but are not limited to the services mentioned above. Call us now for a free consultation!
For more information on Managed Services, click here.
Faraz Mehmood is a Sales & Marketing Coordinator at Triella, a technology consulting company specializing in providing technology audits, planning advice, project management and other CIO-related services to small and medium sized firms. Faraz can be reached at 647.426.1004. For additional articles, go to www.triella.com/publications. Triella is a VMware Professional Partner, Microsoft Certified Partner, Citrix Solution Advisor – Silver, Dell Preferred Partner, Authorized Worldox Reseller and a Kaspersky Reseller.
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