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TRIELLA ADVANTAGE SERVICE PLANS

TRIELLA ADVANTAGE TOTAL

TRIELLA ADVANTAGE TOTAL LITE

TRIELLA ADVANTAGE SELECT

  • Triella Advantage Total is for businesses that need both strategic and day-to-day on-site support for all of their technology, including desktops. We become your IT department. If you have internal people designated for IT support we support their effort to ensure that your system runs smoothly while at the same time ensuring a high level of expertise is provided to the firm.
  • Triella Advantage Total Lite is for businesses that can handle most of their own internal desktop needs but want the advantage of proactive monitoring of their entire system and all the features provided under the Total plan.
  • Triella Advantage Select is for businesses that already have internal IT support and are looking for strategic advice, server maintenance and coverage when the IT person is on vacation or ill. We enhance our IT department and supplement the skill set of your internal IT. We are also an escalation point for issues that cannot be resolved by your internal IT.

 

 

ADVANTAGE TOTAL

ADVANTAGE TOTAL LITE

ADVANTAGE SELECT

Strategic advice tied to business goals

Complete review of network infrastructure

Backup monitoring

Access To Client Web Portal

Network documentation

Priority support

Proactive server monitoring

Performance tuning

Quarterly system status reports

No product markup

Fixed monthly billing

Automated server monitoring

Automated desktop monitoring

 

Help Desk support

   

Desk-to-desk onsite support

   

Desktop support

   

Security monitoring

 

Budget planning and monitoring

 

Maximum response time

2 hours

2 hours

2 hours

Hours of service (24-hour service is available separately)

8 am to 8 pm

8 am to 8 pm

9 am to 6 pm

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