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TRIELLA ADVANTAGE SERVICE PLANS

TRIELLA ADVANTAGE TOTAL

TRIELLA ADVANTAGE SELECT

TRIELLA ADVANTAGE BASIC

  • Triella Advantage Total is for businesses that need both strategic and day-to-day on-site support for all of their technology, including desktops. We become your IT department. If you have internal people designated for IT support we support their effort to ensure that your system runs smoothly while at the same time ensuring a high level of expertise is provided to the firm.
  • Triella Advantage Select is for businesses that already have internal IT support and are looking for strategic advice and server maintenance. We enhance your IT department and supplement the skill set of your internal IT. We are also an escalation point for issues that cannot be resolved by your internal IT.
  • Triella Advantage Basic is for businesses that want basic support at a decreased cost. Clients can save money by purchasing support hours in advance.

 

 

ADVANTAGE TOTAL

ADVANTAGE SELECT

ADVANTAGE BASIC

Strategic advice tied to business goals

Complete review of network infrastructure

Backup monitoring

Reduced billing rate

Client network documentation

Priority support

 

Proactive server monitoring

 

Performance tuning

 

Regular maintenance and system status reports

 

No product markup

 

Fixed monthly billing

 

Help Desk support

 

Desk-to-desk onsite support

 

Desktop support

 

Security monitoring

   

Budget planning and monitoring

   

Response time

2 hours

2 hours

NBD

Hours of service (24-hour service is available separately)

8 am to 8 pm

9 am to 6 pm

9 am to 5 pm

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