Triella has three maintenance plans to fit your needs. Our maintenance plans are designed to provide proactive prompt service for all your technology. To support this all of our plans include:

  • Includes Moves, Adds and Changes.
  • Daily checks on backup.
  • We charge in 6m increments for time with no minimum.
  • No travel time charges within the GTA.
  • Strategic Advice based on our wealth of knowledge.
  • Current network documentation which is maintained as the system grows and changes.
  • Proactive support for the servers and desktops under management.
  • Prompt service when issues arise with a 2 hour maximum response time.
  • Typical response time is less than 30 minutes.
  • See our actual response time as tracked weekly by our team.
  • Monthly remote server review.
  • Quarterly on site server review.
  • Emergency pager support for system emergencies.
  • Security monitoring to prevent intrusions of your system.
  • Access to the Client Web Portal to provide real time information on the use of technology at your firm.
  • Monthly financial reporting so you know how much you are spending against plan.
  • Annual system review so you know what to budget for the next year.
  • Automated server monitoring so that we detect server issues before you do and can take immediate action.

TYPICAL SCENARIOS

  • Your company has no internal IT and you need support whenever your systems act up. You want to be sure your data is protected. Choose the Triella Advantage Total Plan.
  • Your company has internal IT but they spend so much time fixing problems that you cannot move ahead with business objectives. Choose the Triella Advantage Select Plan and have Triella look after back end support freeing up your staff to do more for the business.
  • You are starting a new company or considering a complete upgrade for your systems. Choose the Triella Advantage Cloud Plan to enjoy servers hosted in Canada and virtual desktops delivered to you and your people with complete support, including pager support for one price per month.