Why has my Android phone stopped working?
This scenario is all too common for many Android users: you are in the middle of typing a text message or loading an app when your Phone suddenly goes black without warning. You press the power on, perhaps see the familiar Google or Samsung logo, and then black again. Your phone is stuck in an endless loop of boot up attempts, or simply won’t turn on at all. What do you do?
The good news is that it’s not hopeless, there are a series of options for getting your device working again, depending on the cause of the problem.
1) Boot to Recovery Mode
All Android Devices have a Recovery mode, similar to the BIOS on a Windows PC, that allows you to access basic subsystems of the hardware and perform administrative functions.
The method for booting to Recovery mode varies from device to device. It will involve a key combination such as holding the Power+Volume Down buttons for several seconds.
The first screen you see will look like this, along with some unique information about your device. Make a note of the following details:
Product Name: this is the build version of Android OS that is running on your device, if you are going to reinstall the OS later you will need to use the exact same version as is currently loaded.
Lock State: This indicates if the device is currently locked or unlocked. If the device is locked, you will not be able to side-load the OS.
From the Recovery Mode, you can use your volume up+down and power buttons to navigate through several options. In many cases, simply restarting your device from the Recovery Mode will fix the issue. If it does not, try the following steps in this order:
- Wipe Cache Partition+Reboot: This is the least invasive option and will not cause any loss of data, but only resolves boot up issues in a limited number of cases
- Factory Reset / Wipe Data: Factory reset is more effective at resolving issues with phones that will not start due to corrupted data or OS software, but will also delete all the data on the phone and require reinstalling apps.
2) Reloading your OS
If none of the above steps are effective at fixing the boot loop, it may still be possible to save your device, but only if it was unlocked before the issues occurred. Otherwise, you are likely out of luck and will have to replace the device.
For more information on mobile device management and which smartphone would be the best bet for your business needs, give us a call at 647-426-1004.
Sean Kirby is a Client Support Specialist at Triella, a technology consulting company specializing in providing technology audits, planning advice, project management and other CIO-related services to small and medium sized firms. For additional articles, please visit http://www.triella.com/whats-new/. Triella is a VMware Professional Partner, Microsoft Certified Partner, Citrix Solution Advisor – Silver, Dell Preferred Partner, Authorized Worldox Reseller and a Webroot Reseller.
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